Billing and subscription

Understand how Sailia billing works, what is included in your plan, and how to manage your subscription.

This page covers how Sailia billing works and what to expect from your subscription.

How billing works

Sailia is a subscription service. Your plan determines which features are available and may include usage-based components for email and SMS volume. Payments for your Sailia subscription are separate from the payments your customers make through Stripe.

Your Sailia subscription billing is separate from your Stripe account. Customer payments, payouts, and Stripe fees are managed entirely through Stripe. See Payments and Stripe for details.

What is included

Every Sailia account includes:

Feature	Details
Booking page	Auto-generated public booking page for your business
Activity management	Unlimited courses, hires, and events
Online and POS sales	Accept bookings online and at the point of sale
Customer management	Full customer dashboard with profiles, family accounts, and waivers
Staff management	Staff profiles, permissions, and auto timesheets
Financial dashboard	Payment tracking, exports, and payout monitoring
Automated workflows	Email and SMS workflows triggered by 30+ events
Integrations	Connect to Stripe, Xero, Adventuro, and analytics tools

Managing your subscription

To view or update your subscription details, navigate to Settings in your Sailia dashboard. From there you can:

• View your current plan and billing cycle
• Update your payment method
• Review your usage (email and SMS volume)

Usage monitoring

Sailia tracks automated communication volume through usage meters. You can monitor your email and SMS usage in the financial dashboard to stay within your plan limits.

If you are approaching your usage limits, consider:

• Reviewing your automated workflows to remove any that are no longer needed
• Consolidating workflow triggers where possible
• Contacting Sailia support to discuss plan options

Questions about billing

If you have questions about your plan, usage, or charges, contact the Sailia team:

Channel	Details
Email	[e-mail]

Include your business name and the specific billing question so the team can assist you quickly.